Return Policy

At Herbal Tree, we care about your satisfaction. If you are not fully happy with your purchase, please read our return and refund guidelines below.

1. Eligibility for Returns

  • Products can only be returned or exchanged if they are unused, sealed, and in their original packaging.

  • Requests must be made within 7 days of delivery.

  • Opened, used, or damaged items cannot be returned.

2. Return Process

  • To request a return, contact our support team at [your email/phone] with your order details.

  • Once approved, you can send the product back through a courier service.

  • Return shipping costs are the responsibility of the customer, unless the product received was incorrect or damaged.

3. Refunds

  • Refunds are issued only after the returned product is inspected and approved.

  • Refunds may take 7 to 10 working days to process, depending on your payment method.

  • In case of Cash on Delivery orders, refunds will be made through bank transfer or store credit.

4. Exchanges

  • If you wish to exchange a product, please mention it while requesting a return.

  • Exchanges are subject to product availability.

5. Damaged or Wrong Product

  • If you receive a damaged or incorrect item, please report it within 48 hours of delivery.

  • In such cases, Herbal Tree will cover the return shipping cost and send you the correct product.

6. Non-Returnable Items

  • Personal care products that have been opened or used.

  • Items purchased during clearance or special sale events.